Tesco's automated car wash may have left my car looking worse than when I first parked it, but the company has washed its hands of taking responsibility for the damage.
A recent visit to the local Tesco superstore resulted in a significant dent to my vehicle - the tail spoiler and brake light were ripped off during an automated car wash that I use regularly. The repair estimate stands at £750, but Tesco is refusing to accept liability, citing a maintenance report from the company it contracts with to maintain the car washes.
According to the report, no faults were found, despite staff commenting on the frequency of damages reported by customers using their facilities. In fact, numerous online complaints have surfaced detailing damage caused by these very machines, only for Tesco to respond with the same generic letter claiming that no defects were present and absolving themselves of liability.
Tesco claims it considers each case individually but seems to be relying on a blanket policy to dismiss compensation claims. Despite this, the company says staff inspect wash cycles daily, suggesting the car wash in question was deemed fit for use at the time of my visit.
A recent visit to the local Tesco superstore resulted in a significant dent to my vehicle - the tail spoiler and brake light were ripped off during an automated car wash that I use regularly. The repair estimate stands at £750, but Tesco is refusing to accept liability, citing a maintenance report from the company it contracts with to maintain the car washes.
According to the report, no faults were found, despite staff commenting on the frequency of damages reported by customers using their facilities. In fact, numerous online complaints have surfaced detailing damage caused by these very machines, only for Tesco to respond with the same generic letter claiming that no defects were present and absolving themselves of liability.
Tesco claims it considers each case individually but seems to be relying on a blanket policy to dismiss compensation claims. Despite this, the company says staff inspect wash cycles daily, suggesting the car wash in question was deemed fit for use at the time of my visit.
I had that same Tesco one just a few weeks ago and it didn't even get a scratch! But after reading this, I'm starting to think they're just phoning it in... Like, how can you say there were no faults found when staff are literally commenting on all these complaints? 
And £750 to fix it is outrageous, especially if Tesco's gonna leave me high and dry like this. I swear, they must be getting paid off or something... 
Can't believe a company like Tesco just flakes out like that! 
. I mean, if staff are commenting on the frequency of damages reported by customers, doesn't that suggest there's a problem? 
It sounds like they're prioritizing protecting themselves over making things right with their customers. Have you considered reaching out to Tesco's customer service again and asking to speak with someone who can review your case individually? Sometimes a second person is all it takes to make them listen 
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I'm telling ya, automated car washes are a recipe for disaster! 
According to a study by the UK's RAC, the most common issues are scratches and dents, like what happened to your ride. And let's be real, £750 is a pretty penny to spend on repairs! 
The numbers don't lie: 75% of customers have reported issues with automated car washes, and Tesco is essentially relying on those same stats to sweep the problems under the rug. It's time for them to take responsibility! 
"Actions speak louder than words" – it's all about putting your money where your mouth is! If Tesco claims to care about customer satisfaction and safety, then taking responsibility when things go wrong shouldn't be that hard.
. come on, be more accountable for your faulty equipment 
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. The thing is, it's like they're washing their hands of the whole thing - literally! They don't want to take responsibility for any damage that might happen, even though staff say customers are reporting problems a lot 
Tesco's decision to wash their hands of responsibility for the damages caused by their automated car washes is quite shocking. It's like they think their maintenance report is a magic shield that protects them from accountability 
They need to take ownership of their mistakes and provide compensation to those affected, rather than relying on generic policies and claims of individual case-by-case consideration 
Tesco's automated car wash is more like an automated nightmare! They're always saying they consider each case individually, but it sounds like they just have a standard "we don't care" response ready to go. It's not fair to customers who get hurt by their machines. The fact that staff are commenting on the frequency of damages reported by customers and still manage to claim no defects is just mind-boggling 
. I've seen some shady stuff in my time online, but this takes the cake. Tesco needs to step up their game and take care of their customers... not just slap a generic letter and pretend like everything is okay 
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And what's with all these generic letters? Don't they know that's not how you resolve customer complaints? 
. And now they're trying to weasel out of taking responsibility for the damage? Come on! 
. And what's with the blanket policy of denying liability? That doesn't seem very customer-friendly 
. Just don't use them if you value your ride