Google's plan to "onboard kids" into its ecosystem by investing in schools is outlined in internal documents that have been revealed as part of a child safety lawsuit. The documents, which were shared earlier this week, suggest that getting young users hooked on Google products early on can lead to brand loyalty over their lifetime.
The presentation, created in 2020, highlights the importance of establishing Chromebooks as a classroom staple and notes that investing in education is crucial for gaining long-term customer trust. The document also includes a study on how laptop brands used in schools influence purchase patterns, suggesting that Google's strategy is focused on creating a loyal customer base among young users.
Another slide in the presentation references a 2017 New York Times story, which quotes Google as part of a battle to "hook students as future customers." The document also notes that YouTube could serve as a pipeline for generating future users and creators, but acknowledges challenges such as blocking the platform in schools and efforts to make it safe.
Google has responded to concerns about its plans by stating that YouTube does not market directly to schools and that administrators maintain control over platform usage. However, experts are raising questions about the company's intentions and whether its plan is truly focused on supporting education or cultivating a loyal customer base among young users.
The presentation, created in 2020, highlights the importance of establishing Chromebooks as a classroom staple and notes that investing in education is crucial for gaining long-term customer trust. The document also includes a study on how laptop brands used in schools influence purchase patterns, suggesting that Google's strategy is focused on creating a loyal customer base among young users.
Another slide in the presentation references a 2017 New York Times story, which quotes Google as part of a battle to "hook students as future customers." The document also notes that YouTube could serve as a pipeline for generating future users and creators, but acknowledges challenges such as blocking the platform in schools and efforts to make it safe.
Google has responded to concerns about its plans by stating that YouTube does not market directly to schools and that administrators maintain control over platform usage. However, experts are raising questions about the company's intentions and whether its plan is truly focused on supporting education or cultivating a loyal customer base among young users.