im so down about this ai trend
, it makes sense why shoppers who use it are converting at a higher rate tho, like if i'm searching for gifts online and chatgpt gives me some really specific ideas, id def wanna buy from that retailer lol. but at the same time, 58% of americans dont want to rely on ai for shopping? thats kinda crazy
, maybe retailers just need to find a balance between using ai to enhance the user experience and keeping it simple for people who dont feel comfortable with tech 