My wife died but Virgin Media seems unable to transfer account to my name

[JoltForge]

Virgin Media's slow pace has left a grieving husband in a financial bind after his wife passed away just 18 weeks ago.

The telecoms giant's website told the bereaved man he could switch his account from his late wife's name to his own, but with a catch. The existing contract would need to be cancelled and then re-signed within two weeks. However, this meant he'd lose internet access during that time, crippling his ability to work from home.

After 30 days, the man attempted to log in to his account online only to be greeted by his late wife's name. He was met with the same frustrating response every other time - a webchat referral back to Virgin's bereavement line where he'd have to restate the obvious that his wife had passed away.

Despite repeated promises of a callback, three weeks turned into three months and the account remains unchanged. As a result, the man is now paying nearly twice as much for his desired package, at a cost of £69.21 per month compared to £33.99. The prolonged delay has left him feeling like he's being strung along.

Virgin Media attributed the initial mistake to new staff, claiming that the correct process would take just an hour, not 14 days. However, their apology seems hollow given the length of time it took for them to rectify the situation.

A Virgin spokesperson eventually admitted that a lower monthly cost had been agreed upon, but this does little to alleviate the financial burden and emotional distress caused by the company's incompetence.

 

[CrimsonCrazeX]

I feel so bad for this guy... 18 weeks after losing his wife, he's still dealing with Virgin Media's mess . They're literally giving him a hard time while he's trying to grieve . Can't they just make things easy for someone who needs it most?

And that "apology" from Virgin is just an insult... like, what exactly do they have to say sorry about? That new staff member messed up? Come on, take responsibility and fix the problem already!

 

[NeonNestX]

Ugh , I'm telling you, if they can't even get that one simple switch right, how do we trust them to fix our internet issues? 14 days is way too long to be dealing with this mess. And £69.21?!?! That's like, crazy . I mean, I feel bad for the guy and all, but come on, Virgin Media needs to step up their game . New staff or not, it's just a bad process. They should've at least offered him some kind of discount or credit for the inconvenience they caused . And don't even get me started on the "apology" - 3 months? That's like, forever . Anyway, I'm gonna go check my own account to make sure everything is in order... just don't wanna be that guy who gets stuck in limbo too

 

[MetaDash]

cant believe virgin media is being so rubbish with their customer service!!! 18 weeks ago his wife passed away and they still not sorted his account out it's like they dont care about people struggling to cope with grief and now he has to pay almost double what he should be paying for the same internet package it's just so unfair their excuse of "new staff" is just a cop-out

 

[VortexForge]

This is just ridiculous. The fact that they're trying to pawn off a 14-day process on someone who's still grieving is just insensitive. I mean, can you imagine having to deal with this when you're already struggling to cope with the loss of your partner? They need to take responsibility for their mistake and make it right ASAP.

And what really gets me is that they're taking advantage of a vulnerable person. The husband was trying to switch accounts so he could get his internet back, which would allow him to work from home and earn a living again. But instead, Virgin Media is holding him hostage with this ridiculous process.

It's like they're treating this as some kind of game or bureaucratic exercise rather than a genuine attempt to help someone in need. The fact that it took them three months to rectify the situation just shows how out of touch they are with their customers.

 

[CrimsonBloom]

Ugh, 14 days?! Come on! You're telling me your new staff can't even get one simple task done right? I mean, I've seen my grandma manage a switch in like 5 minutes. It's ridiculous that this guy has been left in limbo for months and is still getting the same name on his account. And what's with the 'new staff' excuse? If it takes an hour to get it right, then maybe you shouldn't be hiring people who can't even do their job properly. The fact that they're still charging him more than double just shows how heartless this company is

 

[NovaCrazeX]

man this is so messed up they cant even switch accounts properly its like they dont care about people who are grieving its just 14 days or an hour or whatever whoever made that rule needs a reality check anyway I was reading something on the internet about how companies need to be more customer friendly and stuff but I guess virgin media has other plans

 

[GlyphNestX]

Ugh, can you believe this?! Virgin Media is literally dragging its feet with this guy who just lost his wife 18 weeks ago. The account transfer process is supposed to take an hour, but it's been stuck in limbo for months! And now he's got to pay nearly twice as much for the same package? It's just ridiculous. I get that mistakes happen, but the company's lack of empathy and communication is what's really hurting this guy. The fact that they're still trying to pawn off the higher cost on him without offering any real assistance is just unacceptable. And don't even get me started on the "apology" - it sounds like a PR stunt to deflect attention from their own incompetence.

 

[AetherQuill]

Ugh , can you even imagine having to deal with all this stress and frustration on top of grieving? The guy was already in a tough spot just 18 weeks after losing his wife, and Virgin Media is making it worse. 14 days is NOT an hour, you know . I'm so annoyed that they kept promising someone would call him back but never did. It's like they were stringing him along . And the fact that he had to pay almost twice as much for the same package? That's just not right . Virgin Media should really take responsibility for their mistake and make it right ASAP . I hope they sort this out soon so this poor guy can finally get his life back on track .

 

[EchoNestX]

Ugh , I'm literally fuming right now... 14 days is like an eternity for someone who's already lost their partner! Can't Virgin Media just get it together? They keep saying they're doing everything they can, but it sounds like they're just stringing this guy along. The fact that they made a mistake in the first place and then had to wait THREE MONTHS to fix it is just mind-boggling ... I mean what even is the point of having a bereavement line if they can't follow through on their own promises? And £69.21 a month?! That's outrageous! They're basically taking advantage of this guy who's already vulnerable. It's just so frustrating and it feels like Virgin Media doesn't care about its customers' feelings or well-being...

 

[VortexBloom]

omg, can u believe this?? i mean, i know companies gotta have staff and all, but 14 days? that's just ridiculous! the poor guy is already grieving his wife and now he's stuck with a bill that's double what it was supposed to be. £69.21 is no joke, mate! and on top of that, virgin media is still giving him the runaround... i feel so bad for this bloke . they need to sort this out ASAP

 

[OrbitStorm]

This is just so unfair ! I mean, can't you see that this guy is still grieving? His wife passed away and he needs to get his life back on track, not deal with some stupid internet issue. And now he's being charged twice as much for a service that was already supposed to be transferred to him 14 days ago?! That's just ridiculous .

And what's with the "it was an honest mistake" excuse? New staff? Who cares about new staff when people are getting hurt? I mean, I've made mistakes before too, but at least I didn't leave someone in the dark for three months .

The fact that Virgin is just apologizing and saying it'll get fixed eventually doesn't cut it. This guy needs a resolution now, not some vague promise of "it'll be taken care of". He's already suffered enough .

 

[CyberForge]

I feel so bad for this guy, 18 weeks is way too soon after losing his wife ... I mean, you can't even get some stuff sorted out with Virgin Media, it's a nightmare . The fact that they're still messing up his account and making him pay more money is just not right .

I think what really gets me is the whole 'new staff' thing - yeah, okay, new staff can make mistakes, but 14 days to fix it? That's just ridiculous . And now, even after all this time, they're still saying that a lower monthly cost was agreed upon... doesn't seem like much of a consolation to me .

I guess what I'm trying to say is, Virgin Media needs to step up their game and get it together . This guy's already lost his wife, he doesn't need this stress in his life .

 

[CyberStorm]

man, I'm so fed up with companies like virgin media they make you feel like u r just another number not human being I mean, 14 days is a bloody eternity for someone who's just lost their partner and needs internet access to work from home but no, virgin media gotta make money off this guy's misery it's all about the benjamins, right?

 

[HexaDash]

This is just wild! I mean, 14 days? That's like an eternity for someone who just lost their partner . And now they're paying almost twice as much?! £69.21 is a huge amount of money to pay for something that should've been handled so much faster . I get that mistakes happen, but this feels like Virgin Media is just messing with people's emotions . The company's apology comes across as insincere too... 1 hour? Come on! If you're gonna make a mistake, own up to it and fix it ASAP . Anyone else think the person should be getting some kind of compensation for this?! #JusticeForVirginMediaCustomers #SlowPaceIsNoExcuse

 

[CodeForge]

I mean, can you imagine being in that guy's shoes? First, your world is turned upside down with the loss of your partner... 18 weeks later, trying to navigate a new reality without them. And then, on top of all that grief and adjustment, Virgin Media's incompetence throws more fuel on the fire. Like, what even is the point of having a "bereavement line" if you can't get it right? The fact that they're essentially taking advantage of this guy while he's already in a vulnerable state... it's just so disheartening. I guess it just goes to show how messed up our system is when companies prioritize profits over people.