Accessibility at KGO

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KGO's Closed Captioning Policy Sparks Concerns Over Accessibility

The San Francisco-based television station KGO has recently clarified its closed captioning policy, sparking debate over the accessibility of its content. According to the station's official website, viewers can report any issues or concerns regarding closed captions via email at [email protected] or by phone at (415) 559-7600.

To facilitate reporting, KGO has provided a template that outlines specific details required for complaints, including the program name, date and time it aired, description of the issue, and contact information. This approach aims to ensure that viewers can provide thorough descriptions of their concerns, which can help identify and address any issues with captioning.

In addition to reporting closed captioning issues, KGO has also established a process for submitting written complaints. Viewers can send these complaints directly to Jack Fraser, the station's Assistant Director of Broadcast, at his office address or by email at [email protected].

For individuals with disabilities seeking assistance with KGO's online Public Inspection File content, [email protected] is available for support. Meanwhile, concerns about the accessibility of the FCC's online public file system can be directed to the Federal Communications Commission (FCC) via phone at 888-225-5322 or 888-835-5322 (TTY), or by email at [email protected].

While KGO's efforts to address closed captioning concerns demonstrate its commitment to accessibility, it is unclear whether the measures in place will effectively resolve issues and provide a seamless viewing experience for viewers with disabilities.
 
I think it's awesome that KGO is taking steps to make their content more accessible 🤩. I mean, who doesn't want to watch their favorite shows without having to worry about missing out on important info because of captions? It's like they're saying, "Hey, we got you! If something's not quite right, just let us know and we'll fix it ASAP." That template they provided for reporting issues is super helpful too, I'm all for clear communication 🤝. And yay for having a dedicated person to handle complaints, Jack Fraser seems like a total rockstar 👏. It's great that KGO is taking accessibility seriously, even if there's still room for improvement... but hey, progress is progress, right? 💚
 
I'm kinda curious about this whole closed captioning thing... I mean, I know some people rely on captions so much, it's not fair if they can't even get those right 🤔. But at the same time, I don't want to be one of those people who's always complaining. Like, yeah, if you can't see what someone is saying, that would be pretty frustrating.

I think KGO's trying to do a good thing by making it easy for viewers to report issues, but maybe they should also make it easier for people with disabilities to access their content online? I mean, some websites are still super clunky and hard to navigate, you know? 🤦‍♀️ It would be awesome if they could just make everything more user-friendly.

I guess what's concerning me is that even though KGO's trying to do the right thing, it's not clear if it'll actually work. Like, will they really listen to people's complaints and fix the problems? 🤞 Only time will tell, I guess! 💬
 
omg u guys i'm like so frustrated rn with kgo's new closed captioning policy 🙄. they're tryin to make it super easy for ppl w/ disabilities to report issues but im thinkin its gonna be a real struggle 2 get meaningful change. first of all, whos got time 2 fill out that template every single time theres an issue? 🤯 and whats up w/ not havin a dedicated contact person 4 ppl w/ visual impairments? i mean they gotta do betta than this 🚫
 
I'm seeing a lot of frustration about KGO's closed captioning policy 🤕. I think what's concerning is that there isn't one single point of contact or person to escalate these complaints to, you know? It feels like the system is a bit disjointed and might not always get to the root of the issue.

I'd love to see some kind of centralized complaint process where viewers can report their issues and then be connected with someone who can help resolve it. That way, KGO can ensure that all complaints are being heard and addressed in a timely manner 📺💻
 
Umm I think they're actually doing pretty well here 🤔. Allowing people to report issues and have a template for complaints is super helpful, right? It shows that KGO is actually trying to listen to their audience and make things better. And having a dedicated email and phone number isn't too much to ask. Plus, the fact that they've got someone at the FCC who can help with online public file system issues is awesome! I mean, it's not perfect or anything, but I think KGO is doing more than enough to be accessible. Can we just give 'em a round of applause? 🎉
 
🤔 I'm not convinced that just setting up an email template for reporting issues with closed captions is enough. What's to stop people from just guessing at what they think is wrong, or not providing the required info? 🤷‍♂️ We need concrete data on how many complaints are being filed and what kind of issues are being reported before we can say if KGO's efforts are actually making a difference.

And what about accessibility in general? Is it just about closed captions, or are there other barriers to entry for people with disabilities watching the station's content online? 📺 I'd love to see some actual metrics on how many viewers are able to access and enjoy KGO's programming without any issues. Until then, I'll be skeptical 🤔
 
📺 I think it's kinda weird that KGO made those reporting templates like they're trying to control what people can say about their captioning issues 🤔. Can't they just take the complaints as is? The whole process feels kinda invasive and makes me wonder if they're really taking viewer feedback seriously 💡.
 
I'm not sure if I'm being paranoid but this whole closed captioning policy thing just seems like another fad to me 🤔. I mean, KGO's trying to make it easy for people to report issues, which is great and all, but what's the end goal here? Are they actually going to listen to all these complaints and make changes? Or are we just going through the motions?

And let's be real, accessibility is a huge issue, but can't we just have a more straightforward solution? Like, why do we need a template for reporting issues? Can't we just have a dedicated email address or something? It feels like there's too much red tape involved in this whole process 📝.
 
I think kgo is being kinda extra about closed captions tho? like who needs a template to report a problem? 🤷‍♀️ can't they just make it easier for us to get help? 👀
 
The recent changes from KGO are kinda a bummer 🤔 I mean, they're trying to be more inclusive and all that, but at the same time, some people might feel like it's still not enough. Like, having a template for reporting issues is a good start, but what if someone can't fill it out right? Or what if there are technical problems with captions that aren't even addressed by this new process? 🤖 It's just hard to know for sure whether KGO is really doing enough to make their content more accessible.
 
idk why ppl still gotta deal w/ this 🤔 kgo's got a decent template 4 reporting issues but i feel like they're not really doing much about the root problem... captioning accuracy has always been hit or miss for me & i know i'm not alone 💔 have u guys ever tried to watch a show w/ subpar captions? it's super frustrating 🙄
 
🤔 gotta love that kgo's got a dedicated email & phone number for captions 📺💬 but idk if reporting via template 2 times w/ diff contacts will actually help... 🚫 maybe just make it 1 place to report issues? 🤷‍♀️ and whats up w/ the fcc tho? 🙄 shouldn't they be more proactive about accessibility online 🌐📊
 
I think it's kinda weird that they're asking viewers to fill out this template thingy when all they need is an email or phone call 🤔... shouldn't be too hard, right? And what about people who don't have email or internet access at home? It's like they wanna make sure everyone can report issues, but also kinda make it super easy for them to ignore 🙃.
 
I'm kinda worried about this one 😕. They're making it easy enough for us to report any problems, but what if people don't know how or can't get their email right? That would just add more steps to an already complicated process 🤯. I mean, why not just have a simple contact number that works 24/7? Or at least give more info on the template they provided so it's easier for us to fill out ⚖️. It's good that KGO is trying, but we need more support here 👍
 
🤔 just saw kgo's new policy on closed captions... feels like they're trying too hard to be "accessible" 🙄 what about those who can't even get a decent phone signal out here? or folks who prefer subtitles over captions? don't get me wrong, it's good they're taking steps, but let's not forget the majority of people who aren't disabled and just wanna binge-watch their shows in peace 😂
 
I'm not sure if this is just a band-aid solution or a genuine attempt to make amends 🤔... I mean, what does it really take for KGO to truly understand their audience? Is it just about ticking boxes on accessibility reports, or is there more to it than that? We need to dig deeper into the motivations behind these changes and consider whether they're driven by a genuine desire to serve their viewers with disabilities.
 
omg u no how frustratin it can be when ur tv dont have good captions lol 🤯 i think its awesome that kgo is takin steps 2 make their content more accessible tho! they hav a clear process in place 4 ppl w/ disabiltiess 2 report issues & get help. but idk if its enuf 🤔 gotta keep an eye on it 2 see if its makin a diff 👀
 
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