Tesco's automated car wash has left one driver feeling frustrated after a costly repair bill and a refusal to accept liability for the damage.
Regular customer JM had his vehicle damaged in an automated car wash at his local Tesco store, with significant amounts of money being spent on repairs - estimated to be over £750. However, despite the severity of the incident, Tesco has refused to take responsibility for the damage, citing a maintenance report as evidence.
The report was allegedly prepared by the company that provides and maintains the car washes at Tesco's facilities, stating there were no faults with the machine in question. The driver was not allowed to see this report because of "company policy".
This is not an isolated incident - numerous drivers have come forward with similar complaints about Tesco car washes damaging their vehicles. However, when contacted by Tesco, these drivers received identical letters from the company's solicitors claiming that no defects were found with the machine and that a disclaimer at the entrance absolves Tesco of liability for damage caused during use unless by a fault with the machine.
Despite Tesco's assertion that it does not have a blanket policy to reject compensation claims, it has consistently refused to take responsibility for its automated car washes. The company maintains that it considers each case on an individual basis and that its staff check the machines daily to ensure they are in good working order.
The driver is now faced with the daunting task of pursuing a claim through their insurance provider or taking matters to court, which can be a complex and costly process.
Regular customer JM had his vehicle damaged in an automated car wash at his local Tesco store, with significant amounts of money being spent on repairs - estimated to be over £750. However, despite the severity of the incident, Tesco has refused to take responsibility for the damage, citing a maintenance report as evidence.
The report was allegedly prepared by the company that provides and maintains the car washes at Tesco's facilities, stating there were no faults with the machine in question. The driver was not allowed to see this report because of "company policy".
This is not an isolated incident - numerous drivers have come forward with similar complaints about Tesco car washes damaging their vehicles. However, when contacted by Tesco, these drivers received identical letters from the company's solicitors claiming that no defects were found with the machine and that a disclaimer at the entrance absolves Tesco of liability for damage caused during use unless by a fault with the machine.
Despite Tesco's assertion that it does not have a blanket policy to reject compensation claims, it has consistently refused to take responsibility for its automated car washes. The company maintains that it considers each case on an individual basis and that its staff check the machines daily to ensure they are in good working order.
The driver is now faced with the daunting task of pursuing a claim through their insurance provider or taking matters to court, which can be a complex and costly process.
! Driver got royally screwed over, left with a massive repair bill because of their automated monstrosity 
. And what's the excuse? "Company policy" that prevents them from showing the faulty maintenance report 
? No wonder they're refusing liability - they're just trying to cover their own backsides 
. I mean, if Tesco's got a blanket policy to reject claims, why are they all over social media saying it's on an individual basis? Sounds like a bunch of BS 
. This is the kinda thing that makes you wanna pull your hair out 
!
. 
. It's just not fair that Tesco is trying to avoid taking responsibility for their own machines. I'd be pretty upset if this happened to me too 
.
It seems like Tesco is more concerned with protecting their bottom line than the customers who are footing the bill. 
And what's up with this "company policy" thing? Sounds like a classic case of corporate immunity to me! 
If I were JM, I'd be pushing for some serious accountability and transparency from Tesco. The fact that they're dodging liability by citing maintenance reports without allowing drivers to see them is just red flag after red flag. 
I'm literally torn about this one... like, how can Tesco just refuse to take responsibility for a faulty machine that's clearly causing problems for customers? 
Can't Tesco just be honest and say they messed up? 
I guess only time (and a lot of money) will tell if these drivers can get some kind of justice... 
I'm telling you, something fishy is going on here... like, why is Tesco dodging responsibility for this? 
. I've seen these reports before and it's always the same story: some poor driver gets a nasty scratch or dent, and then Tesco is like "Sorry, not our problem!" 
. They need to sort this out and make amends with their customers, ASAP 
.
. Who wants to deal with a car wash that just ruins your ride 
. It's not like the company even lets him see the report that says everything was fine 
.