Microsoft's Blizzard quality assurance workers have finally secured a much-needed union contract after nearly three years of negotiations with Microsoft. The agreement now protects over 60 QA workers at Blizzard Albany and Austin locations, ensuring their rights are safeguarded in the increasingly demanding video game industry.
The contract includes several key provisions aimed at improving working conditions and job security for these critical employees. For instance, it guarantees pay increases across the next three years, provides fair credits and recognition on games that ship, and offers discrimination-free disability accommodations. Moreover, restrictions have been placed on mandatory overtime – also known as "crunch" time – to prevent burnout among QA testers.
Furthermore, the contract includes stronger rules around the use of artificial intelligence in the workplace, an issue that has become increasingly pressing due to its growing presence in game development. This is a significant win for workers who may have previously been concerned about AI-driven changes to their roles and working environments.
Brock Davis, a quality analyst at Blizzard Albany, welcomed the new contract, stating, "At a time when layoffs are hitting our industry hard, this is another big step in building a better future for video game workers across all levels." The deal provides crucial wage increases, job security benefits, and more stringent regulations on AI use, which he described as "guardrails" to protect the rights of QA testers.
This union victory marks an important milestone in the growing trend of unionization among Microsoft's game divisions. Several other Blizzard departments have also joined the labor movement within the last year, including the cinematics team, Overwatch developers, and a unit working on Diablo. With these agreements in place, video game workers now have stronger protections against unfair discipline, streamlining of legal verification processes for immigrant workers, and more – setting a positive precedent for industry-wide reforms.
The contract includes several key provisions aimed at improving working conditions and job security for these critical employees. For instance, it guarantees pay increases across the next three years, provides fair credits and recognition on games that ship, and offers discrimination-free disability accommodations. Moreover, restrictions have been placed on mandatory overtime – also known as "crunch" time – to prevent burnout among QA testers.
Furthermore, the contract includes stronger rules around the use of artificial intelligence in the workplace, an issue that has become increasingly pressing due to its growing presence in game development. This is a significant win for workers who may have previously been concerned about AI-driven changes to their roles and working environments.
Brock Davis, a quality analyst at Blizzard Albany, welcomed the new contract, stating, "At a time when layoffs are hitting our industry hard, this is another big step in building a better future for video game workers across all levels." The deal provides crucial wage increases, job security benefits, and more stringent regulations on AI use, which he described as "guardrails" to protect the rights of QA testers.
This union victory marks an important milestone in the growing trend of unionization among Microsoft's game divisions. Several other Blizzard departments have also joined the labor movement within the last year, including the cinematics team, Overwatch developers, and a unit working on Diablo. With these agreements in place, video game workers now have stronger protections against unfair discipline, streamlining of legal verification processes for immigrant workers, and more – setting a positive precedent for industry-wide reforms.