Launching an AI startup is not for the faint of heart. Despite the excitement and promise of turning dazzling models into useful products, many founders quickly discover that translating the magic of AI systems into something people actually find useful is far more difficult than anyone expected.
Julie Bornstein, CEO of Daydream, a fashion-focused startup funded with $50 million from VC firms like Google Ventures, knows this all too well. Initially, she thought it would be a breeze to create an app that uses AI to match customers with the perfect garments, but things quickly got complicated.
Signing up over 265 partners and accessing more than 2 million products proved to be the easy part. However, fulfilling even simple requests like "I need a dress for a wedding in Paris" turned out to be incredibly complex. Factors such as whether you're the bride, mother-in-law, or guest, what season it is, how formal the wedding is, and what statement you want to make all come into play.
"What we found was, because of the lack of consistency and reliability of the model—and the hallucinations—sometimes the model would drop one or two elements of the queries," Bornstein explains. A user in Daydream's long-extended beta test might say something like "I'm a rectangle, but I need a dress to make me look like an hourglass." The AI system would respond with dresses featuring geometric patterns.
To address these challenges, Daydream has had to do two things: postpone its planned launch and upgrade its technical team. Bornstein recently hired Maria Belousova, the former CTO of Grubhub, who brought in a team of top engineers. Their approach is twofold – interpreting what customers say and then matching their criteria with available products.
They've developed a notion of "shopper vocabulary" and "merchant vocabulary," which helps merge these two into something at runtime. However, they soon realized that language isn't enough; visual models are necessary to truly understand the products.
Daydream has also learned to provide users with curated content – for instance, Hailey Bieber's style – to help AI better comprehend what people want. While some startups may have been caught off guard by these challenges, others have faced similar issues in their own niches.
Andy Moss, CEO of Mindtrip, an AI "travel buddy" service, notes that conversations can sometimes go sideways when users ask questions the team hasn't anticipated. "We have to engineer around those," he says.
These cautionary tales from AI startup founders underscore the importance of a realistic timeline and the need for perseverance in navigating the complexities of building successful AI-driven products.
Julie Bornstein, CEO of Daydream, a fashion-focused startup funded with $50 million from VC firms like Google Ventures, knows this all too well. Initially, she thought it would be a breeze to create an app that uses AI to match customers with the perfect garments, but things quickly got complicated.
Signing up over 265 partners and accessing more than 2 million products proved to be the easy part. However, fulfilling even simple requests like "I need a dress for a wedding in Paris" turned out to be incredibly complex. Factors such as whether you're the bride, mother-in-law, or guest, what season it is, how formal the wedding is, and what statement you want to make all come into play.
"What we found was, because of the lack of consistency and reliability of the model—and the hallucinations—sometimes the model would drop one or two elements of the queries," Bornstein explains. A user in Daydream's long-extended beta test might say something like "I'm a rectangle, but I need a dress to make me look like an hourglass." The AI system would respond with dresses featuring geometric patterns.
To address these challenges, Daydream has had to do two things: postpone its planned launch and upgrade its technical team. Bornstein recently hired Maria Belousova, the former CTO of Grubhub, who brought in a team of top engineers. Their approach is twofold – interpreting what customers say and then matching their criteria with available products.
They've developed a notion of "shopper vocabulary" and "merchant vocabulary," which helps merge these two into something at runtime. However, they soon realized that language isn't enough; visual models are necessary to truly understand the products.
Daydream has also learned to provide users with curated content – for instance, Hailey Bieber's style – to help AI better comprehend what people want. While some startups may have been caught off guard by these challenges, others have faced similar issues in their own niches.
Andy Moss, CEO of Mindtrip, an AI "travel buddy" service, notes that conversations can sometimes go sideways when users ask questions the team hasn't anticipated. "We have to engineer around those," he says.
These cautionary tales from AI startup founders underscore the importance of a realistic timeline and the need for perseverance in navigating the complexities of building successful AI-driven products.